Top 10 Stats From the 2018 State of Workforce Management

Don't forget to download our 2018 State of Workforce Management Report, which reveals the top trends, challenges, and goals of executives in the new year. While many companies like Deloitte, McKinsey & Company, SHRM, and many others release annual reports for mass consumption, DATIS found that not many of these stats reflected the current landscape of the Health and Human Services industry. The needs and pains of mental health clinics, rehabilitation facilities, and behavioral health organizations are unique, and, to their misfortunate, are being ignored by the larger corporations. To create a report that spoke directly to these important organizations, DATIS released their 2018 State of Workforce Management Report. Back in December of 2017, DATIS surveyed over 400 executives regarding their current priorities, challenges, and goals. Most survey respondents represented nonprofit Health and Human Services organizations, and hold titles such as CEO, CFO, and CHRO. Results from this nationwide survey helped build their second annual State of Workforce Management report. These results also help define the current state of nonprofit Health and Human Services organizations, revealing the obstacles and struggles specific to their industry. 10 of the most significant and eye opening statistics are discussed below: Over Half of Organizations Struggle to Offer Applicants Competitive Pay and Benefits Recruiting for nonprofit Health and Human Services organizations is no walk in the park. Executives are often left with strict budgets and limited applicant pools, making it increasingly difficult for them to grow their workforce. With that said, 53% of executives reported that ‘Offering Competitive Pay and Benefits’ was their biggest challenge when it came to recruiting top talent. An additional 33% of survey respondents believed that a lack of qualified applicants was their organization’s biggest challenge. To combat this, executives will need to think outside the box, and identify cost effective ways to lure qualified applicants to their organization. English publication HR Magazine offers some of these benefits in a recent article. Only 34% of Organizations Have an Updated Plan to Increase Employee Engagement Employee engagement has become a buzz word in recent times, and for good reason. Research shows that engaged employees are not only more productive, but they also end up staying at their organization longer compared to their disengaged counterparts. With this knowledge, all executives should be creating and updating employee engagement plans on an annual basis at the least. Unfortunately, just 34% of executives admitted to having an employee engagement plan that has been recently updated. Without a plan, attempts to increase engagement run the risk of being ineffective or detrimental due to lack of guidance. The DATIS webinar on Employee Engagement provides some helpful tips for Health and Human Services executives to follow.    78% of Organizations Experienced Numerous Compliance Issues in the last 12 months Compliance is a common word among Health and Human Services professionals, often for the wrong reasons. Over three fourths of executive survey respondents reported experiencing compliance issues in the past. In an industry where noncompliance is costly and avoidable with modern technology, that number is far too high. The laws and regulations surrounding Health and Human Services organizations are constantly changing and updating, with new policies being introduced constantly. To avoid future issues with regulatory compliance, executives need to invest in software that can ensure compliance once and for all. 82% of Executives Expect Their Digital Investments to Increase in 2018 Digital tools and strategies have become the new standard for today’s organizations. Executives are being pressured to invest in software solutions to avoid being left behind, stuck in the stone ages of manual processes and data entry. Even the most traditional Health and Human Services executives are abandoning the comfort of their familiar processes in exchange for growth. As digital tools and strategies become more prominent in today’s business world, it’s no surprise that most executives are increasing their digital spend in 2018. While it’s an important step to increase their digital investments, executives, especially those at Health and Human Services organizations, need to be strategic about what vendors they partner with. Just 19% of Executives are Currently Satisfied with the Digital Tools and Strategies Implemented Throughout Their Organization One of the more surprising statistics from the 2018 State of Workforce Management report is that less than 20% of executives are currently satisfied with the digital tools and strategies implemented throughout their organization. This again speaks to the need for executives to be strategic about their investments, and make sure that the vendors they partner with understand their industry’s challenges. Given that most organizations are increasing their digital spend in 2018, it’s important that the software executives are considering is user-friendly and has a track record of successful implementations. Taking time to ask questions during the software demonstration phase can help eliminate future frustration in buying a system that does not align to your business, users, or industry. Check out the DATIS Decision Checklist for an interactive software buyers guide made specifically for Health and Human Services organizations. Almost a Quarter of Executives Believe Millennials Have Had a Major Impact on Their Organization  According to TIME Magazine, Millennials currently make up the largest segment in today’s workforce. It’s no wonder that Health and Human Services organizations are being impacted by their presence. 24% of respondents reported that this generation has already had a ‘Major Impact’ on their daily operations. In actuality, only 6% of survey respondents said that Millennials have had no impact on their organization. As Millennials continue to progress through the ranks of their organization and assume more managerial positions, one can only expect this number to increase. 66% of Organizations Actively Struggle with Communication Between Departments For organizations to truly grow, departments must rally together towards common goals and objectives. The phrase “teamwork is dream work” is not lost on the Health and Human Services industry. However, the 2018 State of Workforce Management Survey identified that two thirds of respondents are actively struggling with internal communications. One historic department rivalry, for example, is between HR & Finance. To limit communication struggles, executives are responsible for making it as easy as possible for departments to interact with one another. One way to do this is to remove information silos, and make information as accessible as possible. Organizations can only reach their full potential when all departments are working together. 44% of Organizations Rely on 3 or More Internal Systems to Handle Their Workforce Management Processes Fluid, seamless communication between departments is crucial when it comes to cross-departmental communication. This communication increases in complexity and difficulty, however, when internal systems don’t communicate with one another, making data harder to retrieve and transfer. By rule of thumb, it seems that the more internal systems organizations have implemented, the more manual data entry they end up doing. Switching to a unified, holistic system that meets all organizational needs puts all employees on one system, making communication effortless. With a unified system, employees are encouraged to come together to tackle common goals, and can easily access important data across all departments. 89% of Executives Believe it is Likely Their Organization Will Increase its Headcount in 2018 As the population ages and mental health continues to gain rapid social, political, and international attention, Health and Human Services organizations in the United States continue to see an increase in demand from the general public. To address this increase in demand, Health and Human Services executives are deciding to ramp up their recruiting efforts, building and strengthening their workforce. Almost 90% of executives that took part in the 2018 State of Workforce Management survey revealed that their organization is likely to increase their headcount this year. To ensure that these executives are reaching the right applicants and connecting them to the right positions, it’s important that they understand recruiting best practices, and have an official plan to onboard qualified employees with the potential for success. 60% of Executives Predict Their Organizations Workforce Management budget to Increase in 2018 The final statistic we’ll discuss would be that 6 in 10 Health and Human Services executives predict their workforce management budget to increase in 2018. In fact, less that 13% of executives expect their workforce management budget to decrease. Not only does this show that organizations believe that increasing investments in workforce management will yield positive outcomes, but it also proves that the economic aspect of nonprofit Health and Human Services organizations is improving. For more statistics like these, download the full 2018 State of Workforce Management report. There you will learn about the insights, trends, and priorities that are defining nonprofit Health and Human Services organizations in the new year.
Written by James Clark

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