Cloud Software with Ground Support
We know that in order for you to be as successful as possible with our cloud software, you need superior support on the ground. Our Customer Enablement Team and our Solutions Specialists provide comprehensive HR software support and expertise in all aspects of the product functions.
No Ticket Left Behind
Our Solution Specialists use a “No Ticket Left Behind” process. All tickets are responded to within 24 hours, usually sooner. We pride ourselves on quick resolution and always follow up with you in a few days to make sure you are satisfied with the result. Your issues will never spend weeks in a support queue.
Payroll Problems? No Problem.
We make payroll easy. Our customer support team works diligently to assist you with your payroll processing questions. It’s simple with DATIS, just submit your payroll and we will take it from there.
Here to help. Now and later.
In addition to providing online HR software support and phone support, our team posts videos and webinars regularly to continually educate clients on recent enhancements and legislative changes. If needed, we will also support you with one-on-one ad hoc training for the configuration of new functionality or enhancements.
We’re Not Robots.
Our phone support system isn’t run by robots. When you need us, you can expect personalized service from specialists you know and trust. In most cases, the Solution Specialist that assists you will have been a part of your implementation process and will be able to provide knowledgeable insight for your unique organization’s needs.