Customer Enablement

HERE TO HELP, NOW AND LATER

We’re always ready to lend a hand and provide you with the support you need, whether by phone or online. We also regularly post videos and webinars to continually educate clients on recent enhancements and legislative changes. If needed, we will also support you with one-on-one ad hoc training for the configuration of new functionality or enhancements.

WE’RE NOT ROBOTS

Our phone support system isn’t run by robots. When you need us, you can reach us. You can expect personalized service from specialists you know and trust. In most cases, the Solution Specialist who assists you will have been a part of your implementation process and will be able to provide knowledgeable insights tailored to your organization’s needs.

INDUSTRY EXPERTISE YOU CAN COUNT ON

Only DATIS has the in-depth knowledge required to address the challenges and requirements of human services agencies. We consistently stay current with all requirements and regulations so that we can effectively guide you through best practices. Our experience working with countless other organizations within your industry will greatly benefit you. No other provider can deliver that level of service.

CLOUD SOFTWARE WITH GROUND SUPPORT

Key training for administrators and managers is delivered onsite, not remotely – regardless of where you are. We enable more effective knowledge transfer with our proven train-the-trainer methodology to help your team become more confident with our HR software solution. We will assist and support you during the initial manager training to ensure success.